Watch now

• Latest recording (suite launch highlight, hosted by TTEC Digital): https://ttecd.co/43IkiVg

Earlier recordings

• Real‑time voice personalization and closing the empathy gap (Oct 28, 2025): https://ttecd.co/48TDWkL

• Caven × Martin on real‑time caller understanding (hosted by TTEC Digital): https://ttecd.co/4nrYjZS

• Earlier conversation (archive): https://ttecd.co/47eamoT

• Conversation (hosted by TTEC Digital): https://ttecd.co/4ogrwIA

• Featured video: https://ttecd.co/3LbosPm

• Watch now (alternate link from intro): https://ttecd.co/4329q4t

Real‑time Caller Understanding: VoxEQ’s First Voice‑Based CX Suite for Inbound Call Centers

Bring empathy and personalization to every inbound call—instantly—using voice bio‑signals that reveal demographic context without enrollment or storing PII.

• Watch now (hosted by TTEC Digital): https://ttecd.co/48TDWkL

• New: Caven × Martin on real-time caller understanding (hosted by TTEC Digital): https://ttecd.co/4nrYjZS Speakers

• Jack Caven, CEO & Founder, VoxEQ

• Cliff Martin, Executive Director of CX Transformation, TTEC Digital

• Karlee Butler Kennedy, Head of GTM & Sales, VoxEQ — Moderator

Key highlights

• Demographic context on every call, including first‑time/anonymous callers, to power smarter routing, adaptive scripting, and next‑best offers in real time.

• Persona and Prompt enrich agents and AI with voice‑derived traits (age, generation, birth sex, height) within seconds—language agnostic and text independent.

• Close the empathy gap: tailor tone, pacing, and phrasing from “hello,” improving first‑turn accuracy and resolution while reducing handle time.

• Privacy‑first by design: no storage of customer voiceprints or PII; outputs are labels and risk scores aligned with VoxEQ’s ethics statement.

• Built for today’s stacks: API‑first and integrated with partners like TTEC Digital SmartApps Cloud; see joint coverage and press (press release, Speech Technology Magazine).

Watch the latest conversation- Real‑time voice personalization and closing the empathy gap (Jack Caven × Cliff Martin) – Oct 28, 2025: https://ttecd.co/48TDWkL

In this TTEC Digital conversation, VoxEQ and TTEC unpack how real‑time caller understanding powers empathetic CX and instant personalization.

• Earlier conversation (archive): https://ttecd.co/47eamoT Real-time caller understanding and voice-based personalization, explained in a new discussion hosted by TTEC Digital.

• Watch now (hosted by TTEC Digital): https://ttecd.co/4ogrwIA

• Speakers: Jack Caven, CEO & Founder, VoxEQ; Cliff Martin, Executive Director of CX Transformation, TTEC Digital

Related session

• Earlier conversation (hosted by TTEC Digital): https://ttecd.co/47eamoT

Introduction

Real-time caller understanding turns every inbound call into an opportunity for empathy, personalization, and fraud defense—without enrollment or storing PII. This on‑demand webinar explains how VoxEQ analyzes voice bio‑signals (not words) to infer caller traits within seconds and apply them to CX routing, virtual agent prompts, and fraud detection.

Featuring: Cliff Martin, Executive Director of CX Transformation at TTEC Digital. For broader context on TTEC Digital + VoxEQ collaboration, see the joint announcement and coverage from TTEC Digital and partners (press release, Speech Technology Magazine).Watch now →

Featuring Jack Caven (CEO, VoxEQ) and Cliff Martin (Executive Director of CX Transformation, TTEC Digital). This session highlights VoxEQ as the innovator behind the first voice‑based CX suite powered by voice bio‑signals.

Watch now

VoxEQ’s first voice‑based CX suite uses voice bio‑signals to deliver real‑time caller understanding for routing, offers, and scripting.

• Featured video (TTEC Digital): Conversation between Jack Caven, CEO of VoxEQ, and Cliff Martin, Executive Director of CX Transformation at TTEC Digital — https://ttecd.co/3LbosPm

• Alternate: Watch the discussion (hosted by TTEC Digital): https://ttecd.co/47eamoTThis on‑demand conversation introduces VoxEQ’s first voice‑based CX suite that uses voice bio‑signals for real‑time routing, offers, and dynamic scripting.

• Watch the discussion (hosted by TTEC Digital): https://ttecd.co/47eamoT

• Speakers: Jack Caven, CEO, VoxEQ; Cliff Martin, Executive Director of CX Transformation, TTEC Digital

• Watch the webinar: https://www.voxeq.ai/resources/webinars/how-voice-bio-signals-unlock-real-time-caller-understanding

• Prefer a hands‑on walkthrough? Schedule a demo.

Key takeaways

• What “voice bio‑signals” mean for CX and security: VoxEQ estimates traits such as age, generation, birth sex, and height from a few seconds of audio—independent of language—to drive routing, scripting, and virtual‑agent context. See Persona and Prompt.

• Empathy at scale from the first hello: Personalize tone, pacing, and offers for first‑time or unknown callers (no CRM dependency). Review VoxEQ’s Voice‑Led CX Playbook and roadshow takeaways on empathy and trust (blog).

• Lift virtual-agent performance: Enrich LLM prompts with caller context to accelerate resolutions—often by up to 90 seconds—using Prompt and implementation patterns described in our blog.

• Upgrade fraud defenses without added friction: Detect impostors and deepfakes within seconds, protect first‑time callers, and flag repeat attackers through a privacy‑first design that avoids storing customer voiceprints or PII. See Verify and the product guide.

• Proven, fast deployment: API‑first integrations with major CCaaS stacks (Genesys, Amazon Connect, TTEC Digital SmartApps). See Genesys listings for Verify, Persona, and Prompt; one‑day go‑live examples are documented (case study, partner note).

Why it matters for CX and fraud

• Fraud pressure is rising: U.S. fraud losses reached $47B in 2023, with over a third via the call center, amplifying the need for immediate, enrollment‑free defenses (overview, Verify overview).

• Risk intensity is accelerating: High‑risk calls to U.S. contact centers rose 33% YoY in 2024, per the TransUnion data cited on VoxEQ’s site (homepage).

• CX remains under‑personalized: Voice is the most personal channel yet least personalized; demographic intelligence helps fix routing, scripting, and segmentation gaps (Voice‑Led CX Playbook).

• Privacy expectations are non‑negotiable: VoxEQ avoids storing customer PII and voiceprints while delivering only labels and risk scores, aligned with our AI Ethics Statement and product design (Verify).

How VoxEQ products support the outcomes

Explore VoxEQ solutions

• Prevent impostor fraud with VoxEQ Verify

• Personalize live service with VoxEQ Persona

• Supercharge virtual agents with VoxEQ Prompt

• Talk to our team: Schedule a demo

Related resources

• Fraud Detection Playbook: Download (lead form: link)

• Voice‑Led CX Playbook: Explore

• TTEC Digital + VoxEQ integration for SmartApps Cloud: Press release | Coverage: Speech Technology Magazine